918Kiss Customer Service
918KISS CUSTOMER SERVICE
Who Are They And How To Contact Them
Why 918kiss Customer Support Is Among The Best In Malaysia?
918Kiss Customer Support Includes The Following :
Strict 4 Minutes Reply Policy :
918kiss customer support is required to respond to every live chat within 4 minutes to keep members from waiting too long, our customer support are required to reply no matter the time of the day.
Cannot Hang Up If Customers / Members’ question or request is not solved :
918kiss customer support is not permitted to hang up or close the chat if the customer does not feel that their problem is solved, meaning there will be no line transfer during the call, customer support is tasked to solve your problem until the problem is no longer there. However, if the problem cannot be settled immediately our customer support will provide their names for referral and are required to follow up with clients on phone or live chat for a status updates.
Multi-Language Support :
As 918kiss grows bigger, our customer service is required to expand to serve a larger range of customers/members, which includes people outside of Malaysia. As Malaysia itself is already a multi-language country, each member of customer service will require to speak at least the 3 main language which is Chinese, English and Malay. Below is the other language we support as of the writing of this blog. Feel free to talk to us using that language.
24/7 Support :
Multi Communication Channels :
918Kiss customer support ensures that our beloved members always have a way to reach them, therefore we have established multiple communication channels for members to reach us, take note that all of the platforms mentioned below can be reached 24/7 as per mentioned previously. Please do not hesitate to contact us on one of the platforms. You can even contact customer support right now on the live chat on the right-side corner. Remember to say HI and we will attend to you immediately.
In order to continuously improve our customer support will always send out feedback surveys after helping our members to solve an issue so that we know where else can we improve and to be better ready to serve our members in the future.